Frequently asked questions
Welcome to Sweet Serenity Scents, where we craft exquisite candles and wax melts for your home. We've gathered the most common questions our customers have to ensure you have all the information you need for a delightful and safe experience with our products. Explore our FAQs below to learn more about our commitment to quality, safety, and your satisfaction.
Your questions, answered
At Sweet Serenity Scents, we believe in transparency and providing you with the best possible products. Below are answers to common inquiries about our handcrafted candles and wax melts, shipping policies, and important usage tips.
Our commitment to health and safety sets us apart. All scents we use are skin and pet safe, meaning you can enjoy beautiful aromas without concern. We pride ourselves on handcrafted quality and thoughtful ingredient selection, ensuring our products are not only delightful but also safe for your home.
Are Sweet Serenity Scents' products safe to use around pets?
Yes, absolutely! All scents we use in our candles and wax melts are carefully selected to be skin and pet safe. We strive to incorporate healthy ingredients in everything we craft, ensuring a worry-free experience for you and your beloved furry friends.
Shipping with Sweet Serenity Scents is usually fast and efficient. Everything is shipped directly through USPS, and you will receive a tracking number to monitor your shipment's journey. Returns are available if your items were shipped to you damaged. Please contact us immediately if you receive a damaged product.
How does shipping work, and what about returns?
What makes Sweet Serenity Scents products unique?
What are the important safety and burning instructions for candles and wax melts?
For your safety and the best experience:
Burn within sight. Keep away from flammable objects. Keep away from children and pets.
Burning instructions for candles: Trim wick 1/4" before lighting. Keep candle free of foreign materials including matches and wick trimmings. Only burn the candle on a level, fire resistant surface. Do not burn candle for more than four hours at a time. Stop use when only 1/4" of wax remains.
Ready to experience serenity?
We hope these answers have provided clarity and peace of mind. Sweet Serenity Scents is dedicated to bringing warmth and beautiful aromas to your Nashville home and beyond. If you have any further questions, don't hesitate to reach out to us at [[email]].